General

How long has POP Event Company been around?
We have been in the event business since 2007. In that time, we’ve planned a wide range of events, from intimate weddings for 30 to music festivals for 80,000.
What makes POP Event Company unique?
We are a combination of a curated rentals shop and event design firm. We offer a unique collection of event rentals and services. In addition to rentals and event design, we also offer planning services. Space for planning services for weddings and corporate events is extremely limited. We have dedicated our careers to creating unique, sophisticated events. Our goal is to make your event feel effortless and special.

Rentals

How do rentals work?
You can easily browse our rental inventory online. We recommend setting your date and location before getting a quote. Once you have that, you can create a wishlist on our website and submit it to us. From there, we will send you back a quote with availability and pricing. If any of the items you selected are not available, we will suggest alternatives. Once you’re ready to reserve your wish list, you can pay the non-refundable retainer to guarantee the items for your event. If you prefer in-person browsing to online, you can schedule an appointment to see our inventory and speak with us in person.
What payment methods do you accept?
We accept cash, all major credit cards, and ACH transfers. If paying by credit card, a 1.5% processing fee will be added to your rental total. If paying by cash, we require a credit card to keep on file for damages. There are no exceptions to this. We require a contract signature and a 50% retainer payment (non-refundable) on all services. The balance (remaining 50%) is due 30 days prior to your event date. We accept all forms of payment and charge a 1.5% processing fee on all credit card payments.
How far do you travel for delivery?
Typically, not more than 60 miles and delivery and pickup minimums will apply. If you have a delivery that is further than 60 miles from our warehouse, we will determine that on a case-by-case basis.
How is delivery cost structured for rentals?
Our standard delivery range is 30 miles from our office, located at 3760 W Market St., Johnson City, TN, 37604. Within this range, we require a $500 rental minimum, not including damage waivers, delivery, and tax. For deliveries outside 30 and 45 miles from our location, the minimum cost is $750. For deliveries up to 60 miles, the minimum is $1000. Anything over 60 miles will be assessed on a case-by-case basis. Please inquire via email.
When should I reserve my items?
Our inventory is curated and unique. Because of this, we do not keep multiples of many items and therefore recommend reserving your items as early in your planning process as possible. We recommend selecting and reserving rental items as soon as you choose a venue and set a date.
Can we pick up our items and return them?
Yes and no. Certain items are available for customer pickup, but some of our more delicate and vintage items must be delivered by our staff. Keep in mind, if you pick the item up and return it, you are responsible for securing the items properly and any item picked up by you may incur a higher damage waiver fee.
What days/times do you deliver and pick up?
Our standard delivery and pickup fee covers normal business hours Monday through Friday. We will schedule a minimal number of deliveries on Saturdays. Sunday deliveries and pickups will incur an additional $500 fee and will be based on availability. We do not currently offer pickup of items the night of your event.
Will you set up our rental items upon delivery?
Depending on our availability, we do offer set up service along with delivery. This applies only to furniture, such as lounge setups, tables, chairs, etc. A detailed diagram must be provided the week prior to the event, and we will do our best to place the items as shown. Fees for this service will apply and are subject to staffing availability.
What is included in the total rental fee?
Your final rental total will include rental fee per item(s), damage waiver, delivery (if applicable), setup (if applicable), tax, and any credit card processing fees.
Can I make changes to my order after I pay the retainer and sign the contract?
The short answer is yes. We understand that plans and designs change. However, we do not refund monies paid to initially hold your items. If you need to remove something prior to making your final payment, we will gladly do so—as long as the total is not reduced by more than 20% of the initial contract amount.
Why is the retainer non-refundable?
Our inventory is limited and any items you reserve are yours for that date. When you pay the retainer to reserve your items, we take them out of our inventory to avoid renting them to anyone else. While we understand that some last-minute changes are inevitable, we do not give refunds for any items put on reserve. We may be able to apply those payments to other rental items.
How do you handle damages to items?
If an item is damaged during your rental period, it is 100% your responsibility, regardless of who or how. Items will be inspected upon pickup or return to our facility within five days of the rental and any damages will be reported to the client immediately. If the damage, replacement, repair is less than the damage waiver fee for that item, no additional charges will be assessed. If the damage, repair, or replacement is more than the damage waiver fee, the client will be charged for the additional cost.
What if an item I reserve in advance is no longer available for my event?
In the rare case that an item you reserved has to be taken out of inventory due to damage, normal wear, etc., we will do our best to replace it with a similar item. When that is not possible, we will suggest an acceptable alternative.
What is your approach to business-to-business rentals?
We offer business to business pricing, allowing our event professionals to use our warehouse as their own personal inventory, while increasing their revenue stream opportunities. For business-to-business pricing, we require the vendor to provide their current business license, proof of insurance and for payment terms, a list of business references.
Why did you begin offering rentals?
After over 15 years of planning events in our region, we saw a need for something more specialized, with strong attention to our clients and a focus directly on the event professional. Our goal is to offer our clients something additional to what our friends in the event rental market offer.

Event design (lighting, draping)

What is event design?
As an additional service to our clients, one of our in-house event designers can assist you in with designing everything from the overall venue layout to curated areas, such as lounges, cocktail receptions, party layouts, dessert bars, and more. We create custom lighting and custom draping for venues of all shapes and sizes. Visit our event design page to learn more.
How does event design work?
First, we’ll have an initial conversation about your vision—specifically any themes or colors. We’ll want to see any inspirational images; those can be pulled from our website, social media, your Pinterest board, etc. We’ll also want to see images of your venue. (If we’ve worked there before, we can skip that step.) From there, we’ll schedule an in-person consultation, during which we’ll show you some arrangements of our in-stock items and get your input. We may also pull together a mood board to ensure that we accurately capture your vision. Finally, after we are aligned, we’ll pull together your proposal.
What type of products are available for event design?
We have a wide array of products that you can browse online. Our most popular event design products are custom lighting and draping.
What is the cost of event design?
Every event we plan is unique and our fees are adjusted accordingly. Event design cost may include rentals, design fees, lighting/draping labor cost, delivery, insurance, payment fees, etc. To discuss the vision of your event and get a custom quote, contact us.
What payment methods do you accept?
We accept cash, all major credit cards, and ACH transfers. If paying by credit card, a 1.5% processing fee will be added to your rental total. If paying by cash, we require a credit card to keep on file for damages. There are no exceptions to this. We require a contract signature and a 50% retainer payment (non-refundable) on all services. The balance (remaining 50%) is due 30 days prior to your event date. We accept all forms of payment and charge a 1.5% processing fee on all credit card payments.
Do you set up the items you design?
If you wish for us to place those items for you upon delivery, one of our designers will handle this service. Please note: Our rental delivery staff does not handle design, so this must be arranged in advance.
How far do you travel for event design?
Typically, not more than 60 miles and delivery and pickup minimums will apply. If you have a delivery that is further than 60 miles from our warehouse, we will determine that on a case-by-case basis.
When should I start my event design process?
Our inventory is curated and unique. Because of this, we do not keep multiples of many items and therefore recommend reserving your items as early in your planning process as possible. We recommend reaching out to schedule your initial consultation as soon as you choose a venue and set a date.
What if lighting, draping, etc., get damaged at my event?
If an item is damaged during your rental period, it is 100% your responsibility, regardless of who or how. Items will be inspected upon pickup or return to our facility within five days of the rental and any damages will be reported to the client immediately. If the damage, replacement, repair is less than the damage waiver fee for that item, no additional charges will be assessed. If the damage, repair, or replacement is more than the damage waiver fee, the client will be charged for the additional cost.

Wedding planning

What type of wedding planning services do you offer?
We offer full-service and month-of wedding packages.
What are your payment policies?
We accept cash, all major credit cards, and ACH transfers. If paying by credit card, a 1.5% processing fee will be added to your rental total. If paying by cash, we require a credit card to keep on file for damages. There are no exceptions to this. We require a contract signature and a 50% retainer payment (non-refundable) on all services. The balance (remaining 50%) is due 30 days prior to your event date. We accept all forms of payment and charge a 1.5% processing fee on all credit card payments.
If I choose POP Event Company to plan my wedding, will I still have control over any decisions?
Your wedding is your day, and you can be as involved in the planning as you’d like. You can sit in the driver’s seat with us on the passenger side—or we can take the wheel. We can take one small idea and make it magical, or you can tell us every detail and we’ll help you bring it to life. We live to personalize celebrations that reflect our couples. Whatever your vision, however involved you want to be, we’ll work together to make it happen.
How many weddings do you plan at a time?
Our planners do not take on more than one event per weekend. We limit the number of weddings we take annually so we can give our clients our full attention and the full service they pay for.
Who is the perfect client for POP planning services?
Our wedding clients can live anywhere but should be getting married in East Tennessee, Southwest Virginia, or Western North Carolina. Our ideal clients think big. They want the “wow factor” at their events. They’re looking for sophisticated, unique elements (rentals, event design, or planning) that will set their weddings apart. We love working with clients who have unique ideas. In fact, bringing creative ideas to life is our specialty. However, if all you know right now is what you don’t want—we can work with that, too.
Who is not a good fit for POP wedding planning services?
If you are not interested in full-service or month-of wedding service packages, we are not a good fit for planning services.
What is the first step in booking POP Event Company for wedding planning?
Let’s schedule a meeting. Our initial consultation is a fact-finding mission where we’ll ask questions about your vision and you as a couple. We want you to leave this meeting feeling excited about your wedding—and about working with us. If we aren’t vibing by the end of the meeting, we may not be the best fit.

Corporate event planning

What is your experience with corporate events?
Our company was created in 2007 but we have more than 40 years combined experience with corporate event production. Before we started this business, we designed events for manufacturing, distribution, and financial companies.
What services do you offer for corporate clients?
We offer everything from concept to cleanup—and everything in between. We can help you choose a theme or expand on existing ideas. We can help find you vendors, review contracts, manage logistics, provide your rentals, help create or manage your timeline, or oversee onsite production. We can run your entire event or help you with certain aspects. Tell us your needs and we’ll develop a plan together.
What are your payment policies?
We accept cash, all major credit cards, and ACH transfers. If paying by credit card, a 1.5% processing fee will be added to your rental total. If paying by cash, we require a credit card to keep on file for damages. There are no exceptions to this. We require a contract signature and a 50% retainer payment (non-refundable) on all services. The balance (remaining 50%) is due 30 days prior to your event date. We accept all forms of payment and charge a 1.5% processing fee on all credit card payments.
What is an average lead time for corporate event planning?
For private corporate events, we recommend timelines of 16 to 24 weeks. This allows you greater flexibility in selecting your venue, keynote speakers, entertainment, etc. If your guests will be traveling, this timeline allows time to arrange airfare and overnight accommodations, which can incur premium charges if not planned for in advance.
What size are typical numbers of attendees for your events?
We’ve planned corporate events from 20 attendees to thousands. Historically, the average for traditional meeting or ballroom spaces has been 100 to 200.
Can you help me find a venue?
Yes. We offer venue evaluations and logistical walk-throughs to ensure that you find a space that works best for your event.
What are your rates for corporate event production?
Each event we plan is unique, so rates and fees vary based on the overall services required. To discuss your corporate event, contact us.
What is the first step in booking POP Event Company for corporate event planning?
Let’s schedule a meeting. Our initial consultation is a fact-finding mission where we’ll meet with your decision makers to discuss details. We’ll need to know the overall purpose of the event, your goals, operational needs, etc. From there, we’ll compile a list of services identified. As a follow-up, we’ll deliver a custom proposal to the appropriate parties through our client management system. This will lay out the service offerings and logistical needs, such as rentals, signage, staff, etc. In return, we’ll need all required signatures and first payment.
I’ve signed my contract and paid the first payment. Now what?
Now, the work begins. Your planner will work with you to develop a list of actions and benchmarks based on your event date. We will conduct in-person and virtual meetings as needed. We’ll complete any logistical walkthroughs, procure all necessary vendors, and create timelines for the decision makers and your team(s). A fully detailed timeline will be provided one week prior to every event. This includes your service providers, POP Event Company team members, and full layouts—including all directives and actions to be executed.

Have a question you don’t see here? Let us know and we’ll get back to you as soon as possible.